Frequently Asked Questions
Find answers to common questions about our products and services
You’ll have lifetime access to all the files and templates you purchase. Once you’ve downloaded the product or opened the Canva link, it’s yours to use anytime. If the product includes a Canva template, make sure to save a copy to your own Canva account - this ensures you’ll always have access, even if we update or change the original template later.
Our products come in a variety of digital formats depending on the item. Many include a Canva template link, allowing you to open and edit the design directly in your own Canva account - no special software needed. Other products may be delivered as PDF, ZIP, or image files (PNG/JPG) for easy download and use. Each product page lists the exact formats and what’s included.
No! All templates are designed to work with the free version of Canva, unless otherwise stated. If any Pro elements are used, we’ll always mention it clearly in the product description.
Yes, you can use them for your own business marketing and client projects if the product includes a commercial license. However, you can’t resell, share, or redistribute the original templates as your own.
Because our products are digital and instantly accessible, we generally don’t offer refunds once the files have been downloaded. However, if you have any technical issues or concerns, contact us - we’re happy to help make it right.
Yes! If you’d like a personalized version of one of our templates or need help creating something unique for your brand, contact us for a custom design quote.
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